APC Software/Hardware Compatibility


Abacus Private Cloud is not a proprietary custom system. Rather, we operate a Windows Server 2012/2016 R2 environment accessible via Terminal Services. If a third-party program does not function properly in a Windows Server 2012/2016 R2 environment with Terminal Services, it will not function in your Abacus Private Cloud.

For all third-party applications, if the vendor does not support their application or a specific version of it in a Windows Server 2012/2016 R2 environment with Terminal Services, we do not support it.

From the Abacus Private Cloud Terms and Conditions:
16. Third Party Applications and Services – The installation or integration of third party software or services to Client‘s APC Environment or ensuring that third party software or services used by Client functions properly in Client's APC Environment is outside the scope of Abacus' obligations set forth in these Terms and Conditions. Professional Services can be retained on an hourly basis to ensure that Client's third-party software applications and services are properly installed, conditioned on Client providing Abacus with the installation media and a valid license key permitting the software to be installed and operated in a Windows Server 2012/2016 R2 running Microsoft Remote Desktop Services. Any such services, shall be governed by a separate SOW or an executed Managed IT Maintenance Plan. Abacus cannot guarantee that Client's third party software or services will properly function in Client's APC Environment. All issues with the functionality of the third party software or services should be directed to the particular software or service provider. Abacus reserves the right to prevent the installation of any third party software or services on Client's APC Environment that Abacus at its sole discretion deems may compromise the health or security of Client's APC Environment or Abacus’ infrastructure, or that Abacus suspects is or assists in the violation of any law.

In other words, we provide support for 3rd-party applications on a “best effort” basis.

All local devices must have the latest operating system updates (Windows, MacOS, mobile RDP app) installed.

Printing

Printing in a Windows Terminal Services environment is accomplished simply by your cloud “inheriting” your local printer settings.

When a user logs onto a Windows Terminal Server with the Microsoft Remote Desktop Client, the client sends information about the client‘s local printers to the Terminal Server. The Terminal Server uses this information to auto-create printers in the user's remote session that correlate to the user's local or network printers. If the name of the client printer driver matches exactly that of a printer driver that is installed on the Terminal Server, or is listed in the ntprint.inf (the file that lists the printer drivers that are built-in to the Windows Server installation, and can be loaded on demand) the client printer is successfully auto-created. Print jobs created in the user’s session are routed from the Terminal Server to the associated client printer by way of a virtual channel in the RDP Protocol.

If you are able to print locally but unable to print from your APC environment, please follow this article to troubleshoot.

Scanning

There are multiple options for scanning into your cloud. Scanners themselves must be TWAIN compliant for this to work. This article explains the different options and also lists a few scanners known to work.

Fujitsu ScanSnap — Entire Line

  • NOT compatible for direct-to-cloud scanning as it does not use a TWAIN compliant driver.
  • See the article above for workarounds and other options.

Scanning into AbacusLaw

Adobe X Pro is required to scan directly into AbacusLaw. If you are on the Abacus Private Cloud, you will also need TSScan.

Dragon Naturally Speaking

  • Only Dragon Professional Group (or just Dragon Group) works and is supported on a terminal server (verify correct version number with Nuance). Versions formerly called just Professional or Premium (without the “Group”) will not work.

You cannot purchase this version online but need to call Nuance directly. Be sure to get all the licensing and support details prior to purchasing! (E.g., this is sold as one license per user, meaning that if you only purchase one license, only one cloud user can use Dragon at a time.)

  • “Blazing fast” and super reliable Internet connection required!
  • Heavy consumption of Memory and C: Drive
  • Possible microphone issues even after installation
  • Does not work from Macs (audio from your local to your cloud when your local is a Mac is not supported by the Microsoft RDP app and therefore will not work!)

Google Drive/Dropbox/OneDrive

  • Should not be set up to sync with your C: drive, as C: drive space is more expensive than X: drive space. The X: drive must not appear as a “Network drive” for this to work.
  • You must have enough free space on your APC X: drive to sync (e.g., a 30GB OneDrive account will require at least 30GB free on APC X: drive).
  • It must be set up using only one person's account, and it must be set up and fully with synced one computer at a time (e.g., cloud first, then PC 1, then PC 2). Setting up multiple computers at once and having them all trying to sync will result in duplication.
    • If you already have it set up on your local computer(s), setup in the cloud will involve uninstalling from each one and then reinstalling one at a time, after the cloud is set up and synced.
  • OneDrive Personal should be used, not Business.
  • Only Google Drive can sync your entire X: drive from install; the other two can but only with much more extensive setup, requiring the use of ProServ hours ($197/hour).

Timeslips

Only 2017 is supported.

Worldox

Not compatible with Adobe 9 or older.

WordPerfect

After hours of extensive troubleshooting and working with Corel, we have found that WordPerfect often has issues functioning in a Terminal Services environment.

  • Problems with Scanning
  • Problems with Printing
  • Problems with Crashing
  • Updates only in version 6 & 7

Skype

  • Skype for Business is included with your Office 365 E3 license(s) and is already installed as a result. You will use your Office 365 credentials to sign into Skype. If you don't see the app icon on your desktop, you can bring it up the same way you would bring up any program:
      • Start button > begin typing the program name.
      • When you see the app icon listed on the right, you can simply left-click to launch or right-click to place a shortcut (Desktop, Task Bar, and/or Start Menu).

We do NOT recommend using the video features as this will consume a lot of RAM and almost certainly require adding more.

Adobe

Reader does not require a license. Adobe DC in the cloud must be volume licensed; named licensing (each user activates with his/her email address) is not supported. In addition, you cannot have both Adobe DC Standard and Adobe DC Pro installed on the same server.

Adobe and Chrome

Chrome and Acrobat are no longer compatible with each other (e.g., printing PDFs from within the Chrome browser). You can go to this page and scroll down to the Google Chrome section for details.

PCLaw

Per LexisNexis, PCLaw is not supported in a cloud environment. One reason we have found is that admin privilege is required for a large portion of the application to run, and for security reasons, users are not granted admin rights in their APC environments.

Less-common third-party applications

MS Visio

  • Visio Standard cannot be installed on a terminal server from a Microsoft licensing standpoint. Visio for Office 365 is recommended.

PDFMaker

  • Per Adobe, you cannot convert multiple emails with PDFMaker. One option is to convert each individual email and then merge them using Acrobat.

Best Case

  • Crashes randomly.
  • Should always be installed on the C: drive.

ProView eBooks

  • Per Thompson Reuters, ProView eBooks cannot be loaded onto a terminal server. They do not deliver a raw file like an .ePub or .pdf document that could be uploaded. Your eBooks must be accessed through their ProView eReader application.
  • You can have offline access to your eBooks on up to four different devices. These devices can only be used by one user per the licensing agreement. The ProView eReader application can be downloaded here. There is also a web browser version so you can access your eBooks through the Web as well.

Essential Forms

  • Software updates often do not work. For us to try will require you, the client, having the installation CD from the vendor.

eCopy Desktop by Nuance

  • eCopy Desktop 9.2 is ONLY supported on 32-bit versions of Windows XP and Vista. Some users also had success with 32-bit Server 2007. At present there is no support for that product on anything but those versions. APC users would need to upgrade to PDF Pro Office 6.3.

Pro Doc — Document Assembly

  • Heavy Configuration

CaseMap — Case Management/Repository mainly Litigation

  • Heavy Configuration

FindLaw — Legal Professional Service and Hosting service

  • If Web site is hosted with this company, it is very difficult to get any access to DNS/MX records to redirect email, and there is no support after 4pm CT.

X-Charge

  • One user setup is easy. Multi-user setup is time consuming and requires one ProServ Hour ($197/hour)

Xspouse

  • Will not Print

PDF Bates Generator

  • Will not work because it requires admin privilege for a large portion of the application to run.
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